Counterfeit Wenkora products are unsafe, unreliable and ineligible for warranty. This guide helps you spot them — and shop with confidence.
The popularity of our products has attracted counterfeiters across third-party marketplaces. These knock-offs reuse our branding but skip on safety testing, pressure tolerances and battery quality control. We recall and replace them where we can — but the best defence is buying from an authorised source.
If a price seems too good to be true, it almost always is.
Common red flags:
Buy directly from wenkora.com or from one of our verified retail partners. We never sell on auction sites, peer-to-peer marketplaces or social-commerce platforms. For a list of authorised stockists in your region, contact our team.
First, request a refund from the seller — most marketplaces have a buyer-protection policy. Then send us photos of the product, packaging and listing at info@emmausco.com and we'll help you confirm authenticity and report the seller.
Help us protect the community. Send the seller URL and a screenshot of the listing to info@emmausco.com. We work with marketplaces, customs and law-enforcement partners to remove counterfeit listings worldwide.
Every product on wenkora.com is covered by our 2-year warranty, 30-day returns and lifetime support.
